Towards a framework for developing product/service systems
Publication: Research - peer-review › Article in proceedings
- Innovation and Design
- Department of Business Administration, Technology and Social Sciences
580 KB, PDF-document
So far – the focus on this transition has been on the service dimension itself – and comparatively little has been suggested on how the products themselves are affected when integrating the service and product dimensions.
A framework is suggested where the life cycle of a Product/Service System is presented. The framework is represented by five life cycle phases where three actor categories views are represented. The framework is described using examples from different industries/businesses.
The intention is that the framework can be used for both B2C and B2B type of relations. One core characteristic is that the “traditional” sales phase is replaced by a sales occasion that occur within different life cycle phases depending on which business context/model is used.
|Title of host publication||Functional Thinking for Value Creation : Proceedings of the 3rd CIRP International Conference on Industrial Product Service Systems, Technische Universität Braunschweig, Braunschweig, Germany, May 5th - 6th, 2011|
|Editors||Jürgen Hesselbach, Christoph Herrmann|
|Number of pages||6|
|State||Published - 2011|
|Conference||CIRP International Conference on Industrial Product Service Systems|
|Periode||05/05/2011 → 06/05/2011|
Event (Conference etc)
CIRP International Conference on Industrial Product Service Systems
May. 05 2011 - May. 06 2011Braunschweig, Germany
Event (Conference etc): Conference