Towards a framework for developing product/service systems

Publication: Research - peer-reviewArticle in proceedings

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The ongoing transition challenges the way we work since ownership and responsibility for the product we use changes. Increasingly, manufacturers become service providers rather than product providers.
So far – the focus on this transition has been on the service dimension itself – and comparatively little has been suggested on how the products themselves are affected when integrating the service and product dimensions.
A framework is suggested where the life cycle of a Product/Service System is presented. The framework is represented by five life cycle phases where three actor categories views are represented. The framework is described using examples from different industries/businesses.
The intention is that the framework can be used for both B2C and B2B type of relations. One core characteristic is that the “traditional” sales phase is replaced by a sales occasion that occur within different life cycle phases depending on which business context/model is used.
Original languageEnglish
Title of host publicationFunctional Thinking for Value Creation : Proceedings of the 3rd CIRP International Conference on Industrial Product Service Systems, Technische Universität Braunschweig, Braunschweig, Germany, May 5th - 6th, 2011
EditorsJürgen Hesselbach, Christoph Herrmann
Number of pages6
PublisherSpringer
Publication date2011
Pages44-49
ISBN (print)978-3-642-19688-1
ISBN (electronic)978-3-642-19689-8
DOIs
StatePublished

Conference

ConferenceCIRP International Conference on Industrial Product Service Systems
Nummer3
LandGermany
ByBraunschweig
Periode05/05/1106/05/11
Internetadressehttp://www.ips2-2011.de/en/home

Event (Conference etc)

CIRP International Conference on Industrial Product Service Systems

May. 05 2011 - May. 06 2011

Braunschweig, Germany

Event (Conference etc): Conference